Cancellation policies

Adventure and Adventure Express

  • Password or booking in any case, it is refundable, reusable, and non-transferable.
  • If for opinion of the authorities of the country of destination, your trip is directly affected by the COVID-19, you'll be able to reschedule to a new date without penalty.
  • If for any reason you cancel your trip between cuarente and five (45) days or more prior to the commencement of the same, no returns or password booking. You are refunded the entirety of the rest of the money you've paid.
  • If for any reason you cancel your trip between forty-four (44) and thirty one (31) days prior to the commencement of the same, no returns or password booking. It gives you back 50% of the rest of the money you've paid.
  • If for any reason you cancel your trip between thirty (30) days or less from the beginning of the same, no returns or password booking. There is reprogramciones or returns from the rest of the money you've paid.
  • In case you have requested a refund according to the terms above, the same shall be made between thirty (30) and forty five (45) days and in the same currency payment, then request it via e-mail.
  • The path, the times, the accommodation, the activities, amenities and mode of transport may be changed without prior notice due to unforeseeable circumstances or events outside the scope of Voltage. Not issue refunds, discounts or refunds for services that may be lost or not used after the output due to causes beyond the control Voltage.
 

Local adventures and Tourism For All

  • Password or booking in any case, it is refundable, reusable, and non-transferable.
  • If for any reason you cancel your trip between thirty-one (31) days or more prior to the commencement of the same, no returns or password booking. You are refunded the entirety of the rest of the money you've paid.
  • If for any reason you cancel your trip between thirty (30) and eleven (11) days prior to the commencement of the same, no returns or password booking. It gives you back 50% of the rest of the money you've paid.
  • If for any reason you cancel your trip within ten (10) days or less from the beginning of the same, no returns or password booking. There is reprogramciones or returns from the rest of the money you've paid.
  • In case you have requested a refund according to the terms above, the same shall be twenty (20) and twenty-five (25) days after and in the same currency of payment, request it via e-mail.
  • In case you've bought some experience in promotion or discount, and you can't attend for any reason, no money will be refunded to you, not transferable, nor can it be used as a credit balance.
  • In the event of cancellation by the company, due to strong temporal or any other reason beyond our control, you'll be able to reschedule your adventure to another date and/or destination, without any penalty and paying the difference accordingly.