Al reservar o participar en cualquiera de las aventuras de Volate, aceptas los siguientes Términos y Condiciones:

1. BOOKINGS

1.1. Para reservar un viaje, deberás realizar el pago de la cantidad de dinero que se indicará en cada aventura. Volate acepta la reserva entendiendo que el pago total de la aventura se realizará en las fechas establecidas, es decir hasta 60 días antes de la salida.

1.2. It is your responsibility to make the appropriate reservations to hotels or other services that are outside of the itinerary proposed by Voltage.

1.3. It is your responsibility to buy the airfare, and make sure that these are correct. Voltage will advise on the purchase, but in no case will take care of the emerging that may arise with regard to the flight.

1.4. You must be at least 18 years of age to make a reservation. You agree to provide complete and accurate information at the time of booking.

1.5. If you are booking on behalf of other people, you assume that you will be the contact person for this booking. This means that you are responsible for making all payments due, notify Voltage if you require cancellations or changes and keep informed your group.

1.6. By booking on behalf of another person or persons, you represent and warrant that you have obtained all necessary consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate. Voltage shall not be liable under any circumstances for any error or omission in the information provided to complete a booking.

2. PRICE

2.1. The prices published by Voltage, are subject to change up to 15 days prior to departure, either before or after the confirmation of your booking. The company reserves the right to change the price of the trip taking into account any extra charges that may arise in the planning period of the adventure.

2.2. If the price change is an increase of over 10% of the total price of the adventure, Voltage you will know immediately this modification to the client, who may be able to rescind the contract.

2.3. The company has the right to drop the price of the trip in case of any offer or promotion up to 30 days before the trip. Therefore, if at the time of the reservation is active, any promotion, it is possible that the participants pay different prices for the same trip.

2.4. The price of the adventures will be set in relation to the rate of exchange of the currency of the country of destination. The reference exchange rate will be the u.s. dollar (USD).

3. PAYMENT AND FORMS

3.1. The payment in full of the adventure, as well as the payment of fees, you must do them according to the dates determined by the company, otherwise they will apply a surcharge for the expiration of the same. Voltage may terminate the contract prior to departure if you do not make any of the payments agreed on the term that matches it.

3.2. Forms of Payment

3.2.1. Si realizas el pago con tarjeta de crédito, deberás cumplir con el pago de la tarjeta en tiempo y forma. Debes tener en cuenta que puedes llegar a incurrir en gastos dependiendo de la tarjeta que utilices y del banco emisor de la misma. Volate en ningún caso se hace cargo de dichos gastos.

3.2.2. If you make the payment on line, the company is not responsible for the expenses that are generated by the transaction.

3.3. The amount set as the total value of each adventure, is the Voltage should receive. It is your responsibility to consider the commissions generated by the transactions you make (commission by bank transfer, national or international, money order via Western Union, etc.).

3.4. In the event that you make the payment out of the set time, Voltage is in its right not to maintain the agreed price, thereby generating charges that will be borne by the customer.

4. AIR FARES

4.1. Los precios del tour no incluye pasajes aéreos internacionales o de otro tipo a menos que se mencione expresamente en las descripciones del viaje. Volate cotiza el mejor precio disponible para las fechas de viaje solicitadas al momento de prestar asesoramiento. Las cotizaciones proporcionan sólo una estimación y no son un compromiso de precio firme por parte de Volate.

4.2. Voltage is not responsible for the changes in the itineraries air or flight times and provides alerts on air tickets, flight status or delays

5. PERSONAL DATA AND DOCUMENTS
 

5.1. To participate in any adventure, it is mandatory that you provide correct all the data required for the Voltage, as well as, it will be necessary that you submit your travel documents scanned to be previously confirmed by your account.
5.2. It is your responsibility to make sure you have your passport or national id and valid under optimal conditions, as well as to have the necessary visas, permits or certificates as appropriate. The company, in any case, be responsible for any problems, delays, or permission denied in case you do not have the necessary travel documents.

6. HEALTH AND MEDICAL CARD

6.1. It is your responsibility and you agree to find suitable physical, psychological, and mentally, and at the same time, the lack of contraindications to develop all the activities proposed in the adventure.

6.2. Es tu responsabilidad informar a la empresa sobre cualquier tipo de enfermedad, alergias, medicación, y/o cualquier otra información relevante relacionada a tu salud que pueda afectar al desarrollo de la aventura y/o pueda influir en las actividades a desarrollarse. Debes brindar a la empresa la ficha médica correspondiente, cuando así se solicite, con los datos actualizados. Volate se reserva el derecho a requerir mayor información o una opinión médica profesional si fuera necesario, para tu seguridad y la del viaje.

6.3. It is understood that the company shall not be responsible for any inconveniences inherent to your health, which have not been or are not reflected in the medical record and/or who have been or not been reported previously.

6.4. You alone are responsible for considering whether the trip is recommended for you or not. If you had doubts, you should consult your doctor if you are able to travel and perform the activities planned in the adventure. Voltage in no case will provide you with medical advice. It is your responsibility to take the risks and requirements of the trip according to your own physical characteristics, limitations and requirements of such doctor.

6.5. You have to take into account that the conditions and medical facilities, and/or health in the countries that you visit in each adventure, may vary, and the company gives no warranty in relation to the availability of medical care in each place.

6.6. The coordinators do not have medical knowledge nor are responsible for the health of the participants of the adventure. Will be available to help you and assist you, if necessary, in the transfer to the care center nearest you, however, any and all costs that may arise shall be borne by you and/or your
health insurance.

6.7. Pregnancy is considered a medical condition and you will need to inform the company at the time of booking. Voltage reserves the right to stop participating in their activities to any woman in state of pregnancy.

6.8. Voltage reserves the right to deny any person the permission to travel or participate in any time and/or appearance of the adventure, if you feel that your physical or mental condition is not adequate.

6.9. Any special requirement in terms of the power must be connected to Voltage at the time of booking, however this will not guarantee that you will be able to meet. Voltage shall make all reasonable efforts to adapt to the requirements or special requests, but this may not always be possible given the nature of the destinations visited and the availability of options.

7. CONCERNING THE TRIP

7.1. It is your responsibility to learn more about the dynamic of the trip. You have to take into account that every adventure involves being in constant motion, traveling to different places and doing various activities. Prior to the adventure, you agree to be informed about the itinerary and the activities to be performed, by which you have in mind that we will use various means of transport, as well as there will also be instances in which you should walk with your luggage to one terminal or accommodation.

7.2. You recognize it as your responsibility to read the information corresponding to the adventure prior to booking. So you can also require the company to more information if needed.

7.3. Voltage will provide information through its website, and/or by means of a document in pdf format of each of the adventures. The company, once you have confirmed your place on the trip by a reservation, it will provide more information regarding the same.

7.4. Eres responsable de informarte sobre el itinerario, destinos, precio y qué incluye o no la aventura, sus actividades, hospedajes y de la propuesta en general para evaluar si se adecua, o no, a tus gustos. Al mismo tiempo, eres responsable de estar seguro de haber comprendido la logística y dinámica del viaje. Te comprometes a leer detenidamente la información que se te brinde, para luego, previamente a la aventura, poder aclarar dudas.

7.5. When you book an adventure with a destination preset, you acknowledge that you have taken knowledge of the particularities of the same around the culture and habits as well as the idiosyncrasies of the place. Voltage will provide you with tips and basic information of the place in which it will make the adventurous, but it is your responsibility to find out in more depth or according to your taste.

7.6. The recommendations that Voltage you make in relation to the extra money that you have to wear, you'll have to take it as such, so that will work as a guide to keep in mind during the adventure. The company, in no case be held responsible for that spend more money than recommended.

7.7. Assume that according to the type of adventure that is offered in each trip, the same can be affected and/or changed by external situations, that is to say, climatic factors, natural disasters, political problems-social, public health problems, crime, pandemics, among others.

8. ACCEPTANCE OF RISK

8.1. At the time of booking you acknowledge that the travel adventures and the products and services offered by Voltage may involve a significant amount of risk for your health and safety. When traveling with Voltage, you acknowledge that you have considered any potential risks to health and safety. For this, you assume the responsibility for all such risks, and you release Voltage all claims and causes of action arising out of any loss, damage, injury or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventure activities. Voltage required to confirm your assumption of this responsibility by completing the form, Assumption and Recognition of Responsibility, before starting the journey.

8.2. You acknowledge that at all times you must comply with all applicable laws and regulations of all countries and regions. If you do not comply with the above or commit any illegal act during the trip, Voltage may terminate your travel arrangements on any product or service immediately at your expense and without any liability. You will not be entitled to any refund for services not used or lost, or costs incurred as a result of the termination of your travel arrangements, including, among others, return flights, accommodation, meals and incidentals.

8.3. You are responsible for any cost (including fees, repair,replacement and cleaning) incurred by Voltage for property damage, destruction or theft caused by you during a tour. You agree to immediately report any pre-existing damage to a representative of the Voltage and the staff of the accommodation, transportation service, or facility as soon as possible after its discovery.

8.4. You agree to take all prudent measures in relation to their own safety during the trip, including, among others, the proper use of the safety devices (including safety belts, harnesses, flotation devices, helmets, etc.), and obey all signs and warnings, written or oral. in terms of health and safety. Neither Voltage nor its suppliers are liable for any loss or damage caused by your failure to follow instructions or safety warnings.

9. FLEXIBILITY AND SERVICES NOT USED

9.1 Usted reconoce que la naturaleza de los viajes de aventura requiere flexibilidad y reconoce que permitirá modificaciones razonables a los productos, servicios o itinerarios por parte de Volate. La ruta, los horarios, el alojamiento, las actividades, las comodidades y el modo de transporte están sujetos a cambios sin previo aviso debido a circunstancias imprevisibles o eventos fuera del control de Volate (incluidos, entre otros, Fuerza mayor, enfermedad, avería mecánica, cancelaciones de vuelos, huelgas, eventos políticos y dificultades de entrada o frontera, etc). No se emitirán reembolsos, descuentos o reembolsos por servicios que se pierdan o no se usen después de la salida debido a causas ajenas a Volate.

10. COEXISTENCE DURING THE JOURNEY

10.1. You agree to be aware of the itinerary, and be able to live with other adventurers, and with a coordinator, applying always and in any situation, respect and tolerance.

10.2. You agree to comply with the directions of the coordinators of Voltage during the adventure. Likewise, you acknowledge that you will comply with laws and regulations that implicit and explicit of the countries visited during the voyage, including their customs and cultural constraints of the same.

10.3. You agree that for the safety and concern for group welfare, coordinators and guides for the journey could come to any decision that involves making changes in the itinerary.

10.4. It is your responsibility to comply with the schedules and meeting points set forth previously by the coordinators of Voltage for the development of each of the activities. In case you don't find the time and/or place indicated, the coordinators will be able to continue with the normal development of the itinerary, and you lose the right to participate in the activity.

10.5. You are solely responsible for loading your luggage. It is your decision what to baggage and how much weight to load. Voltage will advise you regarding the type of luggage that you'll need to take for every adventure. The company, in any case, will be in charge of claims in relation to the luggage.

10.6. You are solely responsible for your expenses. If you get a debt with another adventurer to the hostel for consuming something, coordinators and Voltage, in no event shall be responsible for those debts.

10.7. You are solely responsible for the care of your belongings during the entire trip, as well as to comply with the safety tips provided by the coordination team. The coordinators and Voltage will not be responsible, nor are they responsible for the loss, theft, or damage to the belongings of the adventurers.

10.8. Volate, en ningún caso se hace responsable por los posibles problemas y/o conflictos personales que puedan surgir durante la aventura en torno a la convivencia del grupo. Cada uno es responsable de su propio comportamiento. Las cuestiones en torno a la convivencia en ningún caso son responsabilidad del coordinador, este jamás se hará responsable de conflictos internos.

10.9. Usted se compromete a respetar a sus compañeros en los alojamientos, y acepta que las habitaciones en donde dormirá serán elegidas al azar y podrán diferir con las de otros compañeros en pequeñas cosas: una habitación un poco más pequeña, luminosa o ruidosa que otra por ejemplo

11. ITINERARY

11.1. El itinerario de la aventura puede tener modificaciones y variaciones tanto antes, como durante el viaje por factores externos a Volate. Aceptas y comprendes que la empresa puede decidir realizar cambios y/o modificaciones en el itinerario por el bien de la mayoría del grupo. Ante esta situación no podrás realizar ningún tipo de reclamación, ya sean quejas o de dinero.

12. FORCE MAJEURE

12.1. Volate no será responsable de ninguna manera por muerte, lesiones corporales, enfermedades, daños, demoras u otras pérdidas o perjuicios para la persona o la propiedad, o los costos financieros incurridos directa e indirectamente por cualquiera de éstos, si son causados por motivos de fuerza mayor, es decir; guerra o operaciones similares a la guerra, averías mecánicas, actividades terroristas o amenaza de las mismas, conmociones civiles, dificultades laborales, interferencia de las autoridades, disturbios políticos, como sea y donde sea que puedan surgir o ser causados, disturbios, insurrecciones y restricciones gubernamentales, incendios, condiciones climáticas extremas, riesgos significativos para la salud humana, como el brote de una enfermedad grave, incluida cualquier mutación o variación de, y los efectos continuos de COVID-19 o SARs-COV2, o cualquier otra causa que esté fuera del control razonable de Volate o sus proveedores de servicios.

13. MARKETING AND ADVERTISING

13.1. Voltage can use promotions of price and advertising strategy groups to complete each adventure.

13.2. Las imágenes y videos utilizados en las publicidades son ilustrativas y usadas con fines publicitarios por lo que puede que en el momento en que usted vaya a ese lugar no esté exactamente igual a la fotografía por diferencias de clima u otros factores externos a la empresa.

13.3. Aceptas que Volate y sus proveedores pueden tomar fotografías y realizar videos en donde aparezcas mientras te encuentres participando en un tour/viaje de la empresa. Usted acepta que estas fotografías y videos puedan ser utilizados como material de marketing y/o publicidad de la empresa y sus subcontratistas. Este material fotográfico y audiovisual, podrá ser utilizado por Volate sin requerir de su consentimiento o realizando pago alguno para utilizarlo.

14. CONTRACTING PARTIES AND SUCCESSORS

14.1. These Terms will inure to the benefit of and shall be binding upon the parties and their respective heirs, legal representatives, and personal, executors, trustees, successors and assigns.

15. CANCELLATION POLICIES

15.1. Al reservar una aventura aceptas que el dinero abonado por dicha reserva no es reembolsable, acumulable ni transferible ya que la empresa desde el momento en que realizas la misma comienza a realizar las gestiones y reservas correspondientes, ya sea de las actividades, alojamientos y transportes necesarios para llevar adelante la aventura.

15.2. Si luego de haber realizado una reserva quieres cancelar tu participación en la aventura, debes comunicarte con la empresa mediante mail a la casilla hola@volateadventures.com o hi@volateadventures.com indicando como asunto “Cancelación de viaje”, desde ese momento se aplicarán las políticas de cancelación correspondientes a cada viaje, detalladas en la página web.

15.3. Si durante la aventura te surge un imprevisto de gravedad o alguna situación de fuerza mayor que te imposibilite continuar con el mismo, se prorrateará el precio del viaje considerando los días que ya pasaron, los que quedan y además se tendrán en cuenta las reservas que ya se han realizado y que no puedan ser reembolsadas. Si te retiras del viaje por una razón que no sea de gravedad o imprevista Volate en ningún caso se ve en la obligación de realizar algún tipo de devolución de lo abonado por la aventura.

15.4. Cancelación por falta de Pasajeros

Si no se alcanza el mínimo de 8 pasajeros requeridos para llevar a cabo la aventura, Volate se reserva el derecho de cancelar el viaje. En caso de cancelación debido a esta razón, se te notificará con al menos 10 días de antelación a la fecha de salida programada. En tal situación, tendrás derecho a elegir entre:

a) Solicitar un reembolso del monto pagado por la aventura.
b) Optar por transferir el monto pagado a otra aventura ofrecida por Volate en una fecha posterior.

En ningún caso Volate será responsable por gastos adicionales incurridos por el pasajero como consecuencia de la cancelación del viaje debido a la falta de pasajeros, incluyendo, pero no limitándose a, gastos de transporte, alojamiento, seguros, entre otros.